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Privacy & Policy

Updated as of 15 December 2023

At HORIZON RIDE ON RENTAL (202303283187 - 003546621-T) ("HORIZON", "we", "us", "our"), including our subsidiaries, affiliates, related entities, and any parties under common control, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, process, and disclose your Personal Data in compliance with the Personal Data Protection Act 2010 ("PDPA") and other applicable Malaysian data protection laws.

By accessing or using our websites ("Website") and mobile applications ("App"), or by providing your Personal Data to us, you consent to the collection and processing of your Personal Data in accordance with this Privacy Policy.

1. Definition of Personal Data

"Personal Data" refers to information that directly or indirectly identifies you, including sensitive personal data such as health, religious beliefs, or criminal records.

2. How We Collect Your Personal Data

We may collect your Personal Data:

    • Directly from you when you register, interact with our Website/App, contact us, or participate in promotions.

    • Indirectly through third parties (e.g., referees, background check agencies, public sources).

Failure to provide necessary Personal Data may limit our ability to offer services to you.

3. Types of Personal Data Collected

Depending on the service or interaction, we may collect:

    • Identification details (name, NRIC/passport, address, DOB, photo, etc.)

    • Contact information (email, phone, mailing address)

    • Vehicle and driver-related info (license, registration, insurance)

    • Payment details (credit/debit card, bank account info)

    • Device info (IMEI, UUID, OS version, device model)

    • Location and usage data (IP address, browser type, session logs)

    • E-wallet and transaction records

    • Preferences, ratings, feedback, and support queries

    • Employee data (when dealing with corporate clients, with their consent)

4. Purposes of Collecting and Using Personal Data

We use your Personal Data for:

    • User verification, account creation, and identity confirmation

    • Processing and fulfilling your service requests

    • Providing access to and managing your account on our Website/App

    • Offering related services, including those from our partners (e.g., insurance)

    • Conducting research, data analytics, customer profiling, and marketing

    • Sending promotional content, offers, or updates via preferred communication channels

    • Improving and maintaining our Website/App, including troubleshooting and updates

    • Risk management, fraud prevention, and regulatory compliance

    • Conducting credit and background checks where legally permitted

    • Detecting and locating vehicles for safety and operational purposes

    • Facilitating contests or campaigns and administering rewards

    • Fulfilling legal, regulatory, and contractual obligations

5. Processing and Legal Grounds

We may process your Personal Data based on:

    • Your explicit or implied consent

    • Legal obligations

    • Legitimate interests (e.g., fraud prevention, service enhancement)

    • Contractual necessity

You may withdraw your consent at any time. However, this will not affect prior processing conducted under valid consent.

6. Disclosure of Personal Data

Your Personal Data may be shared with:

    • Entities within HORIZON

    • Business/strategic partners, contractors, service providers, landlords, advisors

    • Financial institutions and payment providers

    • Analytics, advertising, and fraud detection service providers

    • Governmental, legal, or regulatory authorities when required

    • Third parties involved in corporate transactions (e.g., mergers, acquisitions)

We will only disclose your Personal Data for the purposes described or with your consent where required by law.

7. Cross-Border Data Transfers

Personal Data may be transferred to and stored in jurisdictions outside Malaysia. We take appropriate safeguards to ensure your Personal Data is treated securely and in line with this Privacy Policy.

8. Data Access, Correction, and Deletion

You may:

    • Access, update, or correct your Personal Data by logging into your account.

    • Request deletion or submit access requests via our support form.

    • We reserve the right to charge a fee or deny access as allowed by law.

9. Cookies

We use cookies to personalize your experience. You may manage cookie preferences through your device settings. Continued use of our Website/App implies consent to cookie usage.

10. External Websites

Our Website/App may contain links to third-party sites. We are not responsible for the content or privacy practices of these external platforms.

11. Changes to This Privacy Policy

We may revise this Privacy Policy at any time. The latest version will be published on our Website/App. Continued use signifies acceptance of the updated terms.

12. Language

In the event of any discrepancies between the English and Bahasa Malaysia versions of this Privacy Policy, the English version shall prevail.

13. Contact Us

For inquiries regarding your Personal Data or this Privacy Policy, please contact:
Email: support@drivvay.com

WhatsApp